**About the Role**:
**Key Responsibilities**:
- Provide technical support for end users on-site, including hardware, software, and network troubleshooting.
- Perform installation, configuration, and maintenance of Mac computers and related peripherals.
- Set up and manage user accounts, permissions, and access rights across various systems.
- Collaborate with general IT teams to escalate and resolve complex issues.
- Maintain and update IT documentation, asset inventories, and support procedures.
- Assist with onboarding/offboarding of employees, including device preparation and account setup.
- Ensure compliance with security protocols and corporate IT policies.
**Requirements**:
- Proven experience (3+ years)



as an IT Support Technician or in a similar technical support role.
- Good understanding of networking concepts (TCP/IP, VPN, DNS).
- Fluent English (both verbal and written communication).
- Excellent problem-solving skills and attention to detail.
- Customer service-focused with strong interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Flexibility to occasionally support after-hours or weekend maintenance if required.
- Department
- IT
- Locations
- Ciudad de México

📌 Service Desk Technician (Ciudad de México)
🏢 Ecom Trading
📍 Ciudad de México