**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines




- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.



Other job-related duties may be assigned as required.
**Funciones**
- Realizar el proceso administrativo de inicio a fin para la instalacion de cajeros automaticos.
- Llevar acabo el control y monitoreo del proceso de instalacion de cajeros automaticos
- Apoyo al supervisor en proceso de analisis
- Realizar reporteria
- Realizar instrucciones de trabajo
- Revision de Inventarios de cajeros automaticos
- Estar en contacto con diferentes áreas de logística para la coordinacion e instalacion de cajeros automaticos
- Revisar las solicitudes para las nuevas instalaciones de cajeros automaticos.
- Revision de contratos, solicitudes, folios para la instalacion de cajeros automaticos
- Responsable del resguardo y entrega de evidencias de control
- Responsable de elaborar la presentación de nível de servicio para los cajeros ATM
- Revisión de SLMD e IT actualizadas
**Requisito**
- Manejo de excel Cruces de Informacion/ Analisis de Datos
- Conocimiento en revision de contratos
- Experiência en interaccion, negociacion con diferentes areas
- Experiência en lineas de Control (MCA, ARCAM) deseable
- Experiência en seguimeinto a procesos de logística
- Experiência en Lineas de Trabajo
**Ubicacion**
- Santa Fe
- Modalidad Hibrida
- 9 a 7 pm**Job Family Group**:Operations - Core
- **Job Family**: Operations Support
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.

📌 Banamex Analista de Operaciones, Logisitca y Control de Atms (Ciudad de México)
🏢 Citi
📍 Ciudad de México