**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office




- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**ACTIVIDADES**:
- Buscar mejoras para la experiência de las sucursales - tiempo espera, procesos de sucursal (ser el canal entre el área de franquicia y cliente para solucionar)
- Iniciativa para proponer nuevas ideas que ayuden a optimizar procesos y facilitar el seguimiento de actividades.
- Cumplimiento de reglas y regulaciones
- Apertura de expedientes
- Soporte para atención a sucursal
- Zona de Trabajo: Plaza Andares
- Jornada laboral de L-V
**Requisitos**:
- Indispensable conocimientos en Excel (manejo de bases de datos - tablas, macros, dash - para mejora de procesos)
- Deseable conocimiento en banca
- Trabajo en equipo, proactividad y excelente atención a detalles (análisis de información)
- Experiência en actitud positiva, proactividad,
**Recomendaciones**:
- Revisa y analiza el puesto de trabajo, si cumples con los requisitos postúlate.
- La vacante estará publicada 5 días y tiene fecha de vencimiento para poder postular.
- Actualiza tu perfil en Workday y asegúrate de ADJUNTAR tu CV
- Salario competitivo, ventajas y prestaciones superiores.**Job Family Group**:Operations - Core
- **Job Family**: Operations Support
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.

📌 Banamex - Analista de Atención a Sucursales (Zapopan)
🏢 Citi
📍 Zapopan