Opened Recently
- Job Type
Experienced
- Postal Code
11520
- Mexico, Ciudad de Mexico
- Job Id
W
- Category
Other
**Posted On -**06/08/2026
Job available in 2 locations
- Mexico, Ciudad de Mexico, Mexico
- Barueri, São Paulo, Brazil
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
The DuPont Customer Service (CS) Organization is actively seeking a dynamic Global Customer Service Support Manager to lead a team of skilled Customer Service Specialists. This role is integral to our Customer Service team, which supports all business lines with a keen emphasis on understanding customer needs, demonstrating business acumen, exhibiting technical proficiency, and managing order-to-cash (OTC) processes. The primary responsibility of this position is to drive operational efficiency, support business growth, and implement the global customer service strategy. You will play a fundamental role in enhancing the customer experience while driving productivity and maximizing the team's overall contributions. Furthermore, you will advocate for the professional development of team members, ensuring they acquire the necessary skills to excel in their roles. This role will collaborate extensively with Customer Service and other supporting Functions within the organization.
**Responsibilities**
- Lead and manage all leverage operations activities within the team, ensuring required support for Customer Service functions.




- Drive operational excellence by standardizing processes, implementing best practices and driving automation to enhance efficiency.
- Establish team objectives in line with Customer Service, Business and Company goals and accountable for the associated team results.
- Manage the daily operations of the team to ensure efficiency and productivity within the team.
- Monitor, allocate and adjust workload across the team on an ongoing basis.
- Coach, manage and nurture the development of leveraged operations professionals, partnering with the Integral Learning & Development Leader to identify and track ongoing training needs.
- Understand, monitor and analyze operational metrics as they relate to the team, identifying performance gaps and process deviations for targeted improvement.
- Take proactive measures to drive enhancements, especially when targets are not met, and consistently seek opportunities to streamline workflows, increase productivity, and add value to the team through improvement projects and mentorship.
- Build working relationships with other functions including Commercial, Finance, Logistics, as necessary.
- Maintain full compliance of SOX and internal controls, taking responsibility for ensuring all team activities and documentation adhere to SOX requirements and internal control standards.
**Requirements**:
- Bachelor’s degree is required
- At least 5 years’ experience in a Customer Service or related role
- Experience in managing or coaching employees and leading projects
- Good interpersonal & communication skills
- Continuous improvement orientation; good analytical & problem-solving skills
- Proficient in operating systems and working knowledge in SAP, Sales Force, and SharePoint. Experience in Sales Force Service Cloud is a plus.
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DuPont offers a comprehensive pay and benefits package.

📌 Global Customer Service Support Manager (Ciudad de México)
🏢 Dupont
📍 Ciudad de México