**Dispatch Agent**:
Ensure successful and high-quality service delivery by effectively supporting business with integral projects.
**Your benefits**:
- International job opportunities
- Internal career development program Food Allowance
-> Net Allowance
**Your skills**:
- B2 English
- Ability to work independently
- Quick comprehension
**Your tasks**:
- Be the contact person for customers and service technicians
- Administer and schedule service technicians in the field, taking into account
- product and customer knowledge as well as temporal and spatial availability
- Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
- Handle escalations




- Ensure service documentation and update if necessary
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Dispatch Agent (Santiago de Querétaro)
🏢 Hemmersbach Nordamerika
📍 Santiago de Querétaro