**About Futureforce University Recruiting**
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
**Job Category**
Employee Success
**Job Details**
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
**Responsibilities**:
Customer Service
- Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.- Maintain proper case management by utilizing team dashboards to ensure a timely and accurate responses that are based on Salesforce key performance indicators (KPIs).
- Ability to identify trends in the case management system with the assistance of our Data Partner and create training opportunities for the T1 team and SMEs.
Partnership & Collaboration
- Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex,



highly visible Benefit and LOA Programs.
- Consult with Benefits/LOA COE, Payroll, ESBPs, and Salesforce legal counsel, as necessary.
- Partner with Health & Safety and our Workers’ Compensation vendor to assist employees with Workers’ Compensation claims.
Project Duties
- Manage and/or participate in special projects/programs requiring Benefit and LOA department stakeholder input.
- Work with global partners to ensure a integral Salesforce approach when working on global projects
- Lead User Acceptance Testing for system enhancements.
Continuous Improvement
- Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs.
- Leverage Basecamp knowledge to identify trends and recommend solutions for Benefit and LOA-related matters to aid in Tier 0 and Tier 1 resolution.
- Ownership of updating/net new internal and external articles to ensure accuracy of information as it pertains to year over year and process changes.
**Requirements**:
- Minimum 1-3 years experience in human resources, including benefit and leave of absence administration and vendor management.
- Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- Prior experience working in a centralized human resource function preferred.




- Ability to build, develop, implement, and engage in new service delivery approaches.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
- Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions.
- Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
- Ability to make decisions guided by policies, practices, procedures, and business plan.
- Uses best practices and knowledge of internal or external business issues to improve delivery of services.
- Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.
- SHRM Certification recommended
Unleash Your Potential
Accommodations
**Posting Statement**
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journe

📌 Senior Benefits & Leave Specialist (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México