About The Job

Customer Service Representative – Full Time Position Only

Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Job Details

- Employment Type: Full-Time Independent Contractor
- Department: Customer Service/Support
- Job Level: Entry Level
- Experience: 1 Years
- Business Model: E-Commerce, SaaS (Software as a Service)

Required Skills

- General Skills: Customer Relationship Management (CRM), Customer Feedback Analysis
- Soft Skills: Collaboration, Communication, Conflict Resolution, Team Collaboration

Responsibilities

- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
- Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
- Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.

Qualifications

- English proficiency level - C1
- At least (6)



months experience in customer service role, 1 year preferred
- Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
- Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
- Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
- Ability to work independently
- Basic computer and keyboarding skills
- Knowledge of internet and e-mail required
- Typing Skills (20 WPM+)
- Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
- Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.

Training Expectations

- Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

Salary & Benefits

- Pay: Hourly, $ 7.20 – 7.20
- Benefits:

Working Hours

- Monday: 08:00 - 18:00
- Tuesday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00

Additional Requirements

- Tech Requirements: Windows or Mac
- Language: English

About The Company

1840 & Company is a integral leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

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📌 Customer Service Representative (Torreón)
🏢 1840
📍 Torreón