TCS is looking for a Power Platform Support Engineer

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)

Role overview:

The Power Platform Support Engineer keeps the production Power Platform estate — Power Apps, Power Automate, Power Pages, and Dataverse — healthy, available, and trusted, inside a governed Center of Excellence (CoE). This is an operations and support role, not a net-new build role. We are looking for someone who can triage and resolve incidents and service requests against SLA, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders — all while keeping the environment from drifting into technical debt.

Skills required:

- Advanced English communication
- 3+ years supporting or administering Power Platform in a production enterprise environment
- Strong troubleshooting instincts: can read a flow’s run history, interpret error messages, reproduce an issue, and isolate root cause instead of guessing
- Power Automate support depth: authentication and OAuth token issues, connection references, throttling and API limits, retry behavior, and reading failed run outputs
- Canvas and Model-Driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosis
- Dataverse support: security roles, table and column permissions, business rule behavior, and data integrity issues




- CoE Starter Kit familiarity for monitoring and analytics — able to use it to find problems, not just read about it
- DLP policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around it
- SharePoint Online as a data source and integration target: lists, document libraries, and known performance limits

Main activities & responsibilities:

- Triage, investigate, and resolve incidents (INC) and service requests (REQ) for Power Apps, Power Automate, Power Pages, and Dataverse within agreed SLA targets
- Diagnose and fix Power Automate flow failures — expired OAuth tokens, broken connection references, throttling and API limits, malformed inputs, and gaps in error handling — and restore service quickly
- Monitor platform health through CoE Starter Kit analytics — proactively surfacing failing flows, orphaned apps, over-privileged connections, and capacity risks before they become incidents
- Manage connections, connection references, and service account / authentication issues, coordinating with Security when OAuth or DLP controls are involved
- Handle environment and access operations: access requests,



environment provisioning requests, and DLP exception handling within CoE governance
- Serve as first-line technical support for citizen developers — unblocking them, routing them through the CoE intake pipeline, and escalating without taking the build away from them
- Perform bug fixes and minor enhancements to existing apps and flows, deploying changes through the established ALM pipeline (Dev > Test > Prod) rather than editing directly in production
- Troubleshoot Power BI operational issues — dataset refresh failures, gateway connectivity, and row-level security problems
- Maintain the knowledge base: known-error articles, troubleshooting runbooks, and end-user self-help documentation
- Participate in root cause analysis and problem management — turning repeat incidents into permanent fixes — and elevate to developers or architects when an issue requires solution redesign

What we offer to you:

- Direct contract
- Benefits above law

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

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📌 Power Platform Support Engineer (Centro)
🏢 Tata Consultancy Services
📍 Centro