Job Description - Workplace Coordinator

The Workplace Coordinator is responsible for the day-to-day coordination of workplace and facilities services at the Site, ensuring all activities are delivered through specialized third-party providers in line with the outsourced service model defined in this SOW. This role acts as the primary on-site operational point of contact and is accountable for vendor coordination, service execution, purchasing support, invoicing follow-up, workplace administration, and issue escalation to maintain a safe, compliant, and effective workplace environment.

Key Responsibilities

- Serve as the primary on-site point of contact for workplace and facilities operations.
- Coordinate all site services through specialized vendors, including cleaning, pantry and beverage services, office supplies, mail and shipping, utilities support, signage, pest control, and maintenance-related services.
- Manage vendor relationships, including service scheduling, follow-up, performance monitoring, service report review, and escalation of service failures or risks.
- Support sourcing and procurement activities for workplace and facilities needs, including purchase requests, quotation follow-up, vendor onboarding coordination, and compliance with approved processes.
- Administer site purchasing and accounts payable activities, including invoice tracking, validation support, goods and services confirmation, and timely follow-up to support vendor payment.
- Monitor service delivery against scope, service levels, budget parameters, and workplace standards established in the SOW.
- Track operational issues, maintain logs and status updates, and escalates deviations, risks, or urgent incidents in a timely manner.
- Coordinate workplace administration activities such as office supplies, pantry inventory, basic workplace consumables, shipping requests, and general site readiness.




- Support landlord and building management coordination for site-related operational matters, access, building services, and issue resolution.
- Support emergency preparedness, business continuity, and site safety processes by coordinating required actions, documentation, communication, and vendor response.
- Prepare recurring operational updates, service summaries, and reporting on vendor performance, open issues, and workplace needs.
- Promote a positive workplace experience through responsive service coordination, effective communication, and continuous follow-up on user needs.

Qualifications and Experience

- Bachelor's degree in Business Administration, Facilities Management, Hospitality, Operations, or a related field preferred.
- 3-5 years of experience in workplace, facilities, office operations, or vendor coordination roles.
- Experience working in outsourced service environments and coordinating specialized third-party providers.
- Experience supporting procurement, purchase order processes, invoice administration, and operational budgeting.
- Strong understanding of workplace operations, service delivery coordination, and customer service standards.
- Fluent Spanish and English required.

Key Skills and Competencies

- Strong vendor management and service coordination skills.
- Procurement and purchasing administration capability.
- Basic financial administration and invoice follow-up.
- Excellent organization, prioritization, and follow-through.
- Strong communication and stakeholder management skills.
- Problem-solving and escalation management.
- Attention to detail and compliance orientation.
- Ability to manage multiple services and deadlines simultaneously.
- Customer-focused mindset with a proactive service approach.
- Proficiency in Microsoft Office and workplace or facilities systems used for service tracking and reporting.

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📌 Workplace Experience Coordinator (Toluca de Lerdo)
🏢 Jll
📍 Toluca de Lerdo