At MezTal, customer relationships go beyond support. This is a proactive Customer Success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.
This is not a reactive support position. We are looking for someone who thinks ahead, creates meaningful customer experiences, and proactively drives engagement, retention, and growth.
Build Meaningful Customer Relationships
Create memorable customer experiences that drive loyalty and long-term partnerships.
Drive Customer Success and Retention
Support customers in maximizing value and outcomes.
Support Customer Growth Initiatives
Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
Work collaboratively with Sales, Operations, Product, and Customer Success teams.
Support continuous improvement initiatives and scalable solutions.
Bring ideas, ownership, and initiative to improve customer experience.




Advanced / Fluent English communication skills (near-native preferred).
~ Valid US Visa (required).
~Customer Success
~ Account Management
~ Relationship Management
~ Strong communication and stakeholder management skills.
~ SaaS, technology, healthcare, senior living, staffing, or customer-centric industries.
CRM platforms (HubSpot, Salesforce, etc.).
Enjoys being a strategic partner rather than simply providing support.

Quarterly Performance Incentive: Average variable earnings of approximately $30,000–$100,000 MXN per quarter, with additional upside based on performance.Major Medical Expense Insurance with coverage up to $20,000,000 MXN.
~ Minor Medical Insurance.
~ Dentegra Annual Services
~ Hybrid work model.
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📌 CHIP - Customer Success & Growth Manager - Hybrid Guadalajara MX
🏢 Meztal
📍 Guadalajara