Overview

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.

In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.

This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

What You'll Do

- Respond to customer inquiries via phone, email, and support channels
- Assist customers with order status questions
- Support subscription and account management requests
- Help customers navigate services and available resources
- Escalate inquiries when appropriate
- Maintain accurate customer records and documentation
- Deliver empathetic and professional customer service
- Meet quality, productivity, and customer satisfaction goals
- Follow all customer privacy and compliance requirements

Compensation & Contract

- USD $5.50 per hour
- Paid weekly
- Independent Contractor

Training & Schedule

- Monday-Friday, 8:00 AM-5:00 PM Central Time.




- Ongoing schedules will be communicated during the hiring process.

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

- Application Form
- Prescreen Questionnaire
- Video Interview
- Live interview
- Final Interview

Requirements

What We're Looking For

- Fluent English and Spanish communication skills
- Minimum 1 year of customer service or call center experience
- Strong phone communication skills
- Professional written communication skills
- Empathy and patience when assisting customers
- Strong attention to detail
- Ability to work independently in a remote environment
- Comfortable discussing sensitive wellness-related topics professionally and respectfully

Nice to Have

- Telehealth support experience
- Healthcare support experience
- Pharmacy support experience
- E-commerce customer service experience
- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms

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📌 Bilingual Customer Support Representative (Irapuato)
🏢 Resolv.Global
📍 Irapuato