tcs is looking for a power platform support engineer

(candidate needs to be located or relocate to querétaro, cdmx, guadalajara or monterrey, it will be requested to attend office at least 3 day per week)

role overview:

the power platform support engineer keeps the production power platform estate — power apps, power automate, power pages, and dataverse — healthy, available, and trusted, inside a governed center of excellence (coe). This is an operations and support role, not a net-new build role. We are looking for someone who can triage and resolve incidents and service requests against sla, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders — all while keeping the environment from drifting into technical debt.

skills required:

- advanced english communication
- 3+ years supporting or administering power platform in a production enterprise environment
- strong troubleshooting instincts: can read a flow’s run history, interpret error messages, reproduce an issue, and isolate root cause instead of guessing
- power automate support depth: authentication and oauth token issues, connection references, throttling and api limits, retry behavior, and reading failed run outputs
- canvas and model-driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosis
- dataverse support: security roles, table and column permissions, business rule behavior, and data integrity issues




- coe starter kit familiarity for monitoring and analytics — able to use it to find problems, not just read about it
- dlp policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around it
- sharepoint online as a data source and integration target: lists, document libraries, and known performance limits

main activities & responsibilities:

- triage, investigate, and resolve incidents (inc) and service requests (req) for power apps, power automate, power pages, and dataverse within agreed sla targets
- diagnose and fix power automate flow failures — expired oauth tokens, broken connection references, throttling and api limits, malformed inputs, and gaps in error handling — and restore service quickly
- monitor platform health through coe starter kit analytics — proactively surfacing failing flows, orphaned apps, over-privileged connections, and capacity risks before they become incidents
- manage connections, connection references, and service account / authentication issues, coordinating with security when oauth or dlp controls are involved
- handle environment and access operations: access requests,



environment provisioning requests, and dlp exception handling within coe governance
- serve as first-line technical support for citizen developers — unblocking them, routing them through the coe intake pipeline, and escalating without taking the build away from them
- perform bug fixes and minor enhancements to existing apps and flows, deploying changes through the established alm pipeline (dev > test > prod) rather than editing directly in production
- troubleshoot power bi operational issues — dataset refresh failures, gateway connectivity, and row-level security problems
- maintain the knowledge base: known-error articles, troubleshooting runbooks, and end-user self-help documentation
- participate in root cause analysis and problem management — turning repeat incidents into permanent fixes — and elevate to developers or architects when an issue requires solution redesign

what we offer to you:

- direct contract
- benefits above law

tata consultancy services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in tcs to participate in our recruitment & selection process.

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📌 Power platform support engineer (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey