fedex group is seeking a manager for the sales operations resolution team (sort) to oversee a multi-disciplinary team across locations in the us/canada, focusing on resolving delivery interruptions and strategic requests. You will drive customer satisfaction through structured action plans and cross-functional leadership.
the role demands six years in customer experience or sales support, plus a bachelor’s degree and fluency in english and the local language.
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📌 Sales operations lead: customer resolution & team coach (Ciudad de México)
🏢 Fedex Group
📍 Ciudad de México
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