Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.
Position Summary
Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).
Requirements
- Strong written and verbal communication skills in English and Spanish.
- Ability to multi-task.
- Ability to easily adapt in a constant evolution environment
- Excellent customer service skills
- Ability to actively listen to instructions and execute tasks communicated.
- Full-time availability.
- High School Diploma preferred but not required.
- Living in Mexico City or Estado de Mexico.
- Experience playing FPS games is essential.
- Availability to work rotating schedules: 8:00am to 5:00pm and 10:00am to 7:00pm.
- Availability to work at the office in Col. Del Valle
- This is a temporary project until December 31st, 2026
Benefits
- Salary: $10,500 gross (before taxes)
- Bonus: $1,000 for working 45 hour shift
- Bonus: $1,000 for working at the office
- Law Benefits.
- 2 days off.
- Career path.