We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.

Key Responsibilities

- Provide technical support to customers via phone, email, and remote communication tools .
- Troubleshoot technical issues related to industrial products and applications.
- Assist customers with product operation, configuration, and application-related questions .
- Provide technical guidance related to electrical panels, VFDs, controls, and pump applications .
- Clearly communicate technical solutions and troubleshooting steps to customers.
- Collaborate with Product Managers, Support Teams, and technical development teams .
- Document customer issues, technical findings, and solutions.




- Identify recurring product or application issues and provide feedback to internal teams.
- Support connected industrial solutions and cloud-based applications.
- Maintain a high level of customer service and technical professionalism.

Qualifications

- Advanced English (written and spoken).
- Technical knowledge of electrical panels, VFDs, industrial controls, or pump applications .
- Experience in product or technical support .
- Strong troubleshooting and problem-solving skills.
- Ability to understand technical products and clearly explain solutions to customers.
- Knowledge or interest in connected solutions, IoT, and industrial applications .

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📌 Product Support Engineer (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez