RoboyoAIis a category shaper in Applied AI and Agentic Automation. We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes,productsand services.
Our heritage is in scaled enterprise automation; our future isApplied AI andAgenticAutomation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clientsoperate.
We are not here to sell AI theatre. We are here to turn AI intoworking systems, measurableoutcomesand repeatable transformation programs.
Responsibilities and tasks for this role
- Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
- Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems
- Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients
- Collaborate with L1 support and development teams to address complex technical challenges.
- Conduct routine maintenance checks on existing automations to ensure optimal performance.
- Coordinate operations and maintenance activities for large client accounts
- Test and optimize the software design, code, and reusability of our automation artifacts
- Apply and further develop best practices for developing automation solutions
- Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules
- Consult, Provide expertise, guidance, and participation during t
📌 RPA Support Engineer - UiPath (Centro)
🏢 Roboyo
📍 Centro