On Site - Desktop Support Associate-Helpdesk

Date: Jul 7, 2026

Company: NTT DATA Services

We are currently seeking a On Site - Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

General Duties and Responsibilities

- Provide exceptional IT Service Desk support, guidance, and training to end‑users for various IT devices, applications, or processes.
- Record, update, and promptly escalate support issues to the next level.
- Support all IT onboarding activities for end‑users.
- Work with internal IT teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support business users and the internal IT team.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Be willing to learn and grow in other IT business areas.

Requirements for this Role

- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great team player.
- Ability to work 24/7 rotational shifts and week offs, with work‑from‑office mandatory.
- Comfortable working with various stakeholders.
- Strong troubleshooting skills,



bug finding, and resolution.
- Ability to work independently within a diverse integral team.
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For EEO policy information, please click here. For Pay Transparency information, please click here.

Job Segment: Cloud, Help Desk, Information Technology, Testing, Technical Support, Technology

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📌 On Site - Desktop Support Associate-Helpdesk (Centro)
🏢 Ntt Data
📍 Centro