Req ID:

Job Title

On Site - Desktop Support Associate (Helpdesk)

Location

Guadalajara, Jalisco (MX-JAL), Mexico (MX)

General Duties and Responsibilities

- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, update, and escalated support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Work with internal IT teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support business users.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Willing to learn and grow in other IT business areas.

Qualifications

- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great team player.




- Availability for 24/7 rotational shifts and week offs; work from office mandatory.
- Excellent communication skills, comfortable working with various stakeholders.
- Strong troubleshooting skills, bug-finding, and resolution.
- Ability to work independently within a diverse integral team.
- IT software and hardware troubleshooting knowledge and skills (Win10, macOS, iOS, Android, Google Suite, Microsoft Environment).

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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📌 On Site - Desktop Support Associate-Helpdesk (Centro)
🏢 Ntt Data North America
📍 Centro