Basic Qualifications

Minimum 5 years’ experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.

Must have worked on Web Services Integration (SOAP, REST)

Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.

Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.

System/Process Automation (Orchestration) experience

Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML

Excellent communication skills

Understanding of ITIL framework.

Duties may include

Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations





Obtain and analyze business requirements and document technical solutions

Develop, design and rollout new application modules, workflows and catalog requests

Research new functionality and recommend solutions that deliver customer value

Provide escalated support on technical issues to team members who are working service now implementations

Candidates should demonstrate experience in the following areas:

Design and delivery of complex technical solutions based on the ServiceNow platform

Leadership skills in technical initiatives

Generating detailed documentation

Communications that clearly articulate solutions and the ability to perform demonstrations.

Preferred Skills: Experience implementing systems using the Agile/Scrum methodology

Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design

ITIL certification is a plus

ServiceNow certifications such as CSA, CIS and CAD are must.

Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired What we offer:

Life insurance

Major Medical Expenses Insurance (extends to spouse and children under 25, if applicable).

Minor Medical Expense Insurance.

Savings Fund 13% (up to MXN $4,470 monthly)

Food vouchers 10% (up to MXN $3,440 monthly)

30 days end of year bonus

12 vacation days in the first year, increasing by 2 as dictated by law. Location:

This is a remote position - you will be able to work from home anywhere in Mexico.

📌 ServiceNow Developer (México)
🏢 HCLTech
📍 México