This role is designed as 'Hybrid' with the expectation that you will work on average two days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds, provide flexible work options, and encourage bold moves as a force for good. If you are looking to stretch and grow your career, our culture will embrace you and open opportunities with HPE.

Job Description

Provide professional solutions to company end‑users, dealers, and service providers for unresolved escalated case issues received via telephone and written correspondence. Act as an escalation link for field employees, executives, and channel partners regarding customer satisfaction issues—including availability, price dissatisfaction, product safety complaints, and issues with authorized dealers or channels.

Management Level Definition

As an OCOO PREP Rotational Graduate, you will work on strategic, operational, and transformational initiatives across multiple OCOO teams. You will gain hands‑on experience in service excellence, operations transformation, digital strategy, process engineering, customer delivery, financial analysis and insight generation, and executive‑level program management.

Education And Experience Required

- Typically a Bachelor’s degree in Finance, Industrial Engineering, Business Administration, or a related field.

Knowledge And Skills

- Ability to work with cross‑functional teams across integral time zones.
- Demonstrated leadership capability through internships, student leadership, or project work.




- High learning agility, self‑drive, and adaptability.
- Outstanding written and verbal English communication.
- Proficiency with Microsoft Office products.

Additional Skills

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Design Thinking, Empathy, Follow‑Through, Growth Mindset, Intellectual Curiosity, Long‑Term Planning, Managing Ambiguity.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development

We invest in your career to help you reach any goals you have, whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We value varied backgrounds, succeed together, and make bold moves as a force for good.

HPE is an Equal Employment Opportunity/Veteran/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are based on qualifications, merit, and business need. In accordance with applicable Mexican laws, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/Individual with Disabilities. HPE will comply with all applicable laws related to the employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.

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📌 Customer Service (Centro)
🏢 Hewlett Packard Enterprise
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