welcome welcome to fedex express latin america and caribbean division employment opportunities site! Fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. Fedex is consistently named among the world’s most valuable and admired brands. Some of our recent awards include:

- 2020 fortune’s world most admired companies (14th)
- 2019 fortune’s best places to work (15th)
- 2019 forbes’s one of the “best employers for diversity”
- 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th)
- 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
- 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
- 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions
- 2019 fedex uruguay selected by gptw among the 5 best companies to work for

rc lm351: sales support representative (open)

lm351: sales support representative

full time

torre diana, rio lerma 232, pisos 13 y 14 colonia cuauhtémoc ciudad de mexico 06500 cuauhtemoc, mex mexico

principal duties and responsibilities:

- resolve customer and operational issues submitted through sales and other channels,



including support for pickup/delivery stops, customer operating plans (cops), and customer education on self-service tools.
- coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
- provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
- proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
- fulfill other duties as assigned, with a primary focus on customers in the us and canada.

minimum education:

- high school diploma or equivalent education. Some bachelor’s degree preferred
- spoken and written fluency in local language as well as english as determined by the results of toeic exam (750 points).

minimum experience:

- two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.

minimum skills required:

- strong problem-solving and analytical skills.
- excellent communication abilities for both internal and customer-facing interactions.
- ability to work within tight timelines and handle multiple priorities.
- responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.

microsoft office & pc skills

posting validity: from july 31st to august 6th job posting end date:

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📌 Lm351: sales support representative (Ciudad de México)
🏢 Fedex Express México
📍 Ciudad de México