The After-Hours Operations Specialist is responsible for providing operational support outside of standard business hours to ensure seamless cross-border execution. This role monitors and tracks active shipments, reviews documentation for northbound and southbound crossings, and proactively identifies potential service risks. The position serves as the primary after‑hours point of contact for customers, communicating shipment updates, delays, service failures, and any issues that may impact transit times. The role works closely with carriers, drivers, and internal teams to resolve exceptions, maintain shipment visibility, and support a high level of customer service throughout the transportation lifecycle.

Responsibilities

- Monitor and track active shipments.
- Review documentation for northbound and southbound crossings.
- Identify potential service risks and take proactive measures.
- Communicate shipment updates, delays, and service failures to customers.
- Collaborate with carriers, drivers, and internal teams to resolve exceptions.
- Maintain shipment visibility and support a high level of customer service during the transportation lifecycle.
- Execute and coordinate cross‑border ground shipments, ensuring timely pickup, transit, and delivery in line with service level agreements.
- Provide proactive shipment visibility and customer communication,



responding to requests promptly and managing critical or high‑priority loads with accuracy and urgency.
- Manage daily interaction with carriers and vendors, ensuring availability, tracking milestones, and resolving operational issues that may impact service.
- Monitor and control operational performance, identifying risks such as delays or potential line stoppages, and taking immediate corrective action.
- Collaborate with internal teams and stakeholders (commercial, CX, procurement) to ensure smooth execution, continuous improvement, and consistent customer experience.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact

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📌 Cross Border Specialist (Ciudad López Mateos)
🏢 APM Terminals
📍 Ciudad López Mateos