General Support Engineer – L1 Role Overview The L1 Support Engineer serves as the first line of support for analytics users and stakeholders across the platform. This role focuses on user-facing support, issue triage, documentation, and structured escalation to senior technical teams. It is an excellent entry-level opportunity for individuals who combine strong foundational analytical skills with a genuine passion for customer service, and who are eager to grow within a fast-paced analytics environment .Key Responsibilities Provide first-level technical support to platform stakeholders and dashboard users Respond promptly to support requests and troubleshoot common issues Triage and escalate complex technical issues to senior engineers Create and maintain support documentation, FAQs,



and knowledge base articles Track support tickets and maintain organized issue tracking Gather requirements for new dashboard requests and feature enhancements Conduct training sessions and demos for new users on BI tools Monitor dashboard performance and availability Participate in user feedback collection and process improvement initiatives Assist with user access management and permission requests Develop proficiency in SQL, Tableau, and core analytics concep tsRequired Skills1-3 years of customer support or technical support experience1+ year with BI tools or analytics platforms (or equivalent demonstrated learning ability)Familiarity with SQL basics and database concepts Experience working in fast-paced technical environments Strong problem-solving skills and keen attention to detail Basic SQL knowledge and ability to write simple queries Hands-on experience with Tableau or similar BI tools Understanding of data warehouse and ETL concepts Basic knowledge of Snowflake and data platforms Familiarity with ticketing systems and issue-tracking to ols

📌 Support engineer (cloud) (Ciudad de México)
🏢 Element Technologies
📍 Ciudad de México