General Support Engineer – L1 Role Overvie w The L1 Support Engineer serves as the first line of support for analytics users and stakeholders across the platform. This role focuses on user-facing support, issue triage, documentation, and structured escalation to senior technical teams. It is an excellent entry-level opportunity for individuals who combine strong foundational analytical skills with a genuine passion for customer service, and who are eager to grow within a fast-paced analytics environment .Key Responsibiliti es Provide first-level technical support to platform stakeholders and dashboard use rs Respond promptly to support requests and troubleshoot common issu es Triage and escalate complex technical issues to senior enginee rs Create and maintain support documentation, FAQs,



and knowledge base articl es Track support tickets and maintain organized issue tracki ng Gather requirements for new dashboard requests and feature enhancemen ts Conduct training sessions and demos for new users on BI too ls Monitor dashboard performance and availabili ty Participate in user feedback collection and process improvement initiativ es Assist with user access management and permission reques ts Develop proficiency in SQL, Tableau, and core analytics concep tsRequired Ski lls1-3 years of customer support or technical support experie nce1+ year with BI tools or analytics platforms (or equivalent demonstrated learning abili ty)Familiarity with SQL basics and database conce pts Experience working in fast-paced technical environme nts Strong problem-solving skills and keen attention to det ail Basic SQL knowledge and ability to write simple quer ies Hands-on experience with Tableau or similar BI to ols Understanding of data warehouse and ETL conce pts Basic knowledge of Snowflake and data platfo rms Familiarity with ticketing systems and issue-tracking to ols

📌 Support engineer (Ciudad de México)
🏢 Element Technologies
📍 Ciudad de México