- Minimum 12-15 years of experience in working with OEM or Tier 1 mobile service providers carrying out responsibilities in network operation centre
- Minimum 4-5 years experience in customer facing role. Presenting NOC Performance.
- Experience of 4-5 years in Managing Team of 50+ Engineers
- Should have strong knowledge and skill to handle customer Technical/process related queries.
- Working experience of B2B customer environment and its processes
- Higher understanding of telecom domain 2G/3G/LTE/5G.
- Hands on experience in technologies of TX -SDH, DWDM, OTN Network & operations is a must.
- Managing Fault Management of Transmission.
- Should have basic understanding of mobile backhaul network on MPLS, Ethernet.
- Experience working with customers to diagnose a problem, and work toward resolution
- Experience in working on various Vendor platforms NMS/EMSs like Huawei, Alcatel, Adva, Ericsson, Nokia etc.
- Must have experience in transmission circuit provisioning and optimization activities.
- Self- motivated and cool headed to manage customer escalation.
- Develop and execute improvement actions to achieve SLAs.
- Good understanding of change and Problem management
- Strong analytical and troubleshooting skills.




- Able to easily communicate complex concepts and instructions to non-technical end-users
- Possess knowledge and understanding of network designs and concepts
- Needs to have strong written and verbal communication skills
- Bilingual – Spanish and English Language proficiency is must

Responsibilities

- SPOC for NOC Operations which include mainly TX,RAN and Technical Help Desk
- Handle Customer Escalations & expectations, Prepare & execute improvement plan to meet the SLA’s
- Identify scenario for knowledge Transfer/Competence building, Track the progress
- SME for Transmission Network to ensure smooth operation.
- Support Service Manager in SLA/KPI mitigation or sign off
- Bridge Gap between NOC teams and Customer expectations
- Participate and contribute to Governance meeting with Internal and External Stake holders
- Responsible for Postmortem reports, its review and action point implementation.
- Achieve Network KPI, suggestions for improvement.
- Support automation implementation to bring efficiency

Location – Mexico City. Mexico

Education – BTech in ECE/CS/Telecom

Certifications - CCNA

Advanced English

📌 Transmission Lead (Centro)
🏢 Turtle Trax
📍 Centro