Req ID: 357900

We are currently seeking a UNIX & SQL Production Support Engineer to join our team in Guadalajara, Jalisco, Mexico.

Qualifications

Hands‑on development experience in Core Java with at least 3 years of experience
Should have worked on few projects in Java tech stack
Candidate should clear coding interview using Coder Pad.io with us
6‑9 overall software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands‑on experience using Service Now and process workflow
Hands‑on experience on AWS is preferable

3+ relevant experience on L3 support

Responsibilities

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing. 3+ years of Java L3 production support hands‑on experience
Work on supporting product servers and clients on cutting‑edge platforms, contributing to continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Experience working on databases and writing SQL queries
Experience with using Splunk for debugging and log analysis
Work effectively in collaboration with other team members




Implement new tool functionalities to support changing business requirements
Develop functions that automate provisioning and access management (primary/secondary controls)
Develop functions that help improve user experience
Provide technical feedback and support to development teams
Perform detailed RCA of issues in production and implement corrective actions
Validate collaboration and communication skills, being able to lead in a general environment
Understanding of Agile principles will be an added advantage
Participate in requirements gathering, design, and implementation by collaborating closely with all stakeholders

AWS certification is an added advantage

Equal Opportunity Employer
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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📌 UNIX & SQL Production Support Engineer (Guadalajara)
🏢 Ntt Data North America
📍 Guadalajara