Overview We're Hiring | Tech Support Front Line Level I | Industrial Automation Launch your engineering career with a integral leader in Industrial Automation. At OMRON Automation Americas, we're looking for a Technical Support Engineer who is passionate about technology, enjoys solving technical challenges, and wants to build a long-term career in Industrial Automation. Whether you're a recent engineering graduate or have early professional experience, this role offers the opportunity to develop your technical expertise while supporting customers across North America and working with industry-leading automation technologies. What you'll do Provide first-level technical support to customers, distributors, and internal teams through phone, chat, email, and Omnichannel support platforms. Troubleshoot industrial automation products, including PLCs, HMIs, sensors, safety devices, temperature controllers, and other control technologies. Diagnose technical issues, document solutions, and escalate complex cases when needed. Collaborate with experienced technical specialists while continuously developing your automation knowledge. Contribute to knowledge sharing, process improvements, technical documentation, and customer experience initiatives. Utilize digital tools, remote support platforms, and AI-assisted technologies to deliver efficient technical support. What we're looking for Bachelor's Degree in Mechatronics, Electronics, Automation, Robotics, Electrical, Mechanical, Industrial Engineering, Control Engineering, or a related technical field.1+ years of experience in Industrial Automation, Controls, Technical Support, Maintenance, Field Service, or similar engineering roles. Knowledge of PLCs, HMIs, sensors, safety devices, industrial control systems, or electrical diagrams through academic projects, internships,



or professional experience. Strong troubleshooting and analytical problem-solving skills. Advanced English and Spanish communication skills. Passion for learning new technologies and delivering an exceptional customer experience. At OMRON, you'll receive hands-on technical training, collaborate with experienced automation engineers, and support customers across North America while building a solid foundation in Industrial Automation. This is an excellent opportunity for engineers who enjoy solving technical challenges, learning continuously, and growing within a global technology company. If you're ready to transform your technical curiosity into a rewarding engineering career, we'd love to hear from you. Apply today and become part of a company that's shaping the future of Industrial Automation. Live the OMRON experience and shape the future with US!Omron is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and job applicants regardless of their race, religion, gender, age, disability, social status, ethnic origin, immigration status, opinions, sexual preferences, marital status, pregnancy, or any other factor that goes against human dignity, in accordance with the Mexican Federal Labor Law. In addition to complying with the requirements of the Mexican Federal Labor Law, we adhere to applicable state and local laws governing non-discrimination.

Omron is committed to not discriminating against any individual, whether within its facilities or in any other location where employees perform their duties, including remote work and other employment-related situations. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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📌 Tech Support FrontLine Level I (Guadalajara)
🏢 Omron Automation
📍 Guadalajara