Req ID:

We are currently seeking a UNIX & SQL Production Support Engineer to join our team in Guadalajara, Jalisco, Mexico.

Qualifications

- Hands‑on development experience in Core Java with at least 3 years of experience
- Should have worked on few projects in Java tech stack
- Candidate should clear coding interview using CoderPad.io with us
- 6‑9 overall software experience
- Strong in Java
- Experience with SQL, Splunk, Git
- Hands‑on experience using ServiceNow and process workflow
- Hands‑on experience on AWS is preferable
- 3+ relevant experience on L3 support

Responsibilities

- Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing. 3+ years of Java L3 production support hands‑on experience
- Work on supporting product servers and clients on cutting‑edge platforms, contributing to continuous improvement and continuous delivery
- Continually focus on enhancing the performance of the Java applications
- Experience working on databases and writing SQL queries
- Experience with using Splunk for debugging and log analysis
- Work effectively in collaboration with other team members




- Implement new tool functionalities to support changing business requirements
- Develop functions that automate provisioning and access management (primary/secondary controls)
- Develop functions that help improve user experience
- Provide technical feedback and support to development teams
- Perform detailed RCA of issues in production and implement corrective actions
- Validate collaboration and communication skills, being able to lead in a general environment
- Understanding of Agile principles will be an added advantage
- Participate in requirements gathering, design, and implementation by collaborating closely with all stakeholders
- AWS certification is an added advantage

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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📌 UNIX & SQL Production Support Engineer (Centro)
🏢 Ntt Data North America
📍 Centro