The Customer Support Representative’s role is to deliver top quality Customer Service to the Company’s esteemed customers through email and live chat. The role also includes operational and back-office functions.

Responsibilities

- Handle live chats and email communication in order to provide assistance to customers’ enquiries and requests;
- Resolve incoming customer queries and complaints to ensure customer satisfaction;
- Process all tasks in a timely, accurate and courteous manner;
- Complete all related documentation and data entry to high standards and within the set time parameters.
- Creatively look for options, possibilities and solutions for customers;
- Sell solutions and deliver results to customers;
- Ensure that the provision of excellent customer service levels is maintained and exceeded;
- Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;




- Strive to reach each one’s own targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
- Be responsible to develop and maintain a good knowledge of the Company’s products, services and systems;
- Be sure to comply with all the company’s business processes, policies and legislation requirements;
- To handle all client and customer contacts in line with the Company’s defined standards whilst keeping customer and company details completely confidential from external and third parties;
- The role includes operational and back-office functions, for which training is provided.

Qualifications

- A good command of the English language (both written and spoken) is a must. Additional language/s especially Spanish and Portuguese are considered an asset.
- Experience in a similar role will be considered an asset.
- Ability to work on shift basis, including frequent night and afternoon/evening shifts.

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📌 Customer Support Representative (México)
🏢 TheLotter
📍 México