Overview

Join to apply for the Appointment Setter role at Virtustant.

We are seeking a bilingual (English & Spanish) Appointment Setter to assist physicians and patients with scheduling, follow-ups, and communication in a fast-paced healthcare environment.

Responsibilities

- Manage physicians’ calendars, including appointments, medical shifts, and conferences.
- Confirm and book patient appointments via phone, email, text, or EMR systems.
- Make outbound calls to confirm appointments, follow up with patients, and manage cancellations or reschedules.
- Collect and update patient information in EMR/CRM systems.
- Verify insurance details and coordinate with insurance companies when needed.
- Support patient onboarding and follow-up, serving as a reliable point of contact.
- Maintain accurate appointment records using spreadsheets or CRM/EMR systems.

Required Experience and Qualifications

- Bilingual: Fluent in English & Spanish (verbal and written).
- Clear, professional phone presence.
- Comfortable handling a high volume of inbound and outbound calls daily.
- Strong customer service skills: friendly, empathetic,



and able to handle objections.
- Highly organized, detail-oriented, and able to manage multiple tasks.
- Proficiency with scheduling tools, CRM/EMR systems, Google Workspace, and VoIP phone systems.

Preferred Skills

- Self-starter, proactive, and resourceful.
- Quick learner, adaptable to dynamic environments.
- Excellent listening and communication skills.
- Comfortable in a fast-paced setting with high patient interaction.

Personality

- Strong interpersonal skills, with a focus on patient care.
- Able to work independently and collaboratively as part of a team.

Software & Tools

- EMR/CRM systems
- Google Workspace
- VoIP phone systems

Schedule: Remote position. 9am-6pm PST, with potential for overtime, including Saturdays. 4 working days per week, 1 day as a backup and 2 days off on a rotating schedule (Sunday always off).

Seniority level

- Associate

Employment type

- Full-time

Job function

- Customer Service
- Health and Human Services

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📌 Appointment Setter (México)
🏢 Virtustant
📍 México