Virtual Assistant, ACC

Porch Group is a leading vertical software and insurance platform that partners with homebuyers to provide insurance and related services.

ACC, a subsidiary of Porch, delivers virtual office and scheduling support to home‑inspection companies, helping them manage calendars, respond to inquiries, and generate bookings.

Position Overview

This role manages inbound calls, texts, and emails, provides price quotes, and sells home‑inspection appointments on behalf of partner companies. The assistant also ensures accurate data entry into our booking software and maintains high‑quality customer service.

Key Responsibilities

- Field incoming calls, texts, and emails from clients and schedule home‑inspection appointments.
- Respond to general office communications (email, text, voicemail).
- Gather and enter appointment details accurately into booking software.
- Represent partner companies’ front desk and provide excellent customer experience.

What to Expect

- Quick recruitment through video calls.
- Full‑time, 40+ hours per week.
- Hourly pay: MXN 130.00.
- Service Level Agreement Incentive: MXN 463.00 per month for 98 % adherence to scheduled work hours.
- Performance Incentive: MXN 925.00 per month based on monthly scorecard metrics.
- Paid training and ongoing development.
- Clear career path within ACC.
- Remote work with team support.
- Work/life balance as a 100 % remote position.

Qualifications

- English speaking is a must.
- Bilingual preferred with effective communication in client’s native language.
- Detail‑oriented, accurate,



and committed to SOPs.
- Judgment and decision‑making ability in ambiguous situations.
- Strong computer proficiency – full shift on computer.
- Excellent data entry skills and navigation of web‑based tools.
- Digital communication skills across email, chat, text.
- Multitasking across systems, customer scenarios, and channels.

Technical and Equipment Requirements

All equipment and connectivity must be reliable and meet the following minimums.

- A quiet workspace.
- Internet download ≥ 30 Mbps, upload ≥ 10 Mbps.
- Proof of speed before offer.
- Windows OS – Intel Core i5, 8 GB RAM, 64‑bit.
- Mac – 8 GB RAM, macOS Catalina or later, compatible hardware (early 2015+ MacBook etc).
- Mobile – Android 7.0+ or iOS 13.0+ with screen lock and passcode/FaceID/Fingerprint.
- Ethernet cable, wired/wireless mouse, keyboard, USB headset (no Apple wired headsets).
- Headsets must support charging while in use.
- Ability to install and maintain ACC‑approved antivirus software.

Application Process

Submit your application below. If your resume interests us, we will contact you for a chat and, if appropriate, virtual interviews.

EEO Statement

Porch is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable laws.

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📌 Virtual Assistant, ACC (México)
🏢 Porch Group
📍 México