We are looking for a Quality Analyst in Mexico!

Qualifications:

- Bachelors degree or equivalent diploma

- 3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.

- Project management experience to include an understanding of business process improvement methods

Essential Hiring Skills:

- B2 level English proficiency and Native language capability

- Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Content moderation processes is done

- Fluent English is mandatory

- Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;

- Preferably familiar with the social media industry and content moderation practices;

- Versátil to policy changes, shifting schedules and dedicated to standard operating protocols

- Expert familiarity with and quality review in all departments





- Excellent written, verbal, and customer service skills

- Comfortable communicating with all levels of management

- Demonstrated proficiency in multi-tasking and prioritization

- Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service

- Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Responsibilities:

- Auditing deliverables and identifying issues and trends

- Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development

Required Skill Profession

Business Operations Specialists

📌 Quality Analyst (Guadalajara)
🏢 Confidential
📍 Guadalajara