Junior Help Desk and On-site Support Analyst

Recent graduates from technical careers

Location: Mexico City | Work Model: Hybrid | Role Type: Full-time

Are you interested in providing technical support and helping people solve technology issues effectively?

Are you looking for an opportunity to strengthen your knowledge in infrastructure, systems, and end-user support?

At SoftwareOne, we are looking for a recent graduate from technology-related fields who is interested in developing within a hybrid role as a Help Desk and Technical Support Analyst.

In this position, you will provide both remote and on-site support to users, ensuring an efficient, approachable, and high-quality service experience. You will have the opportunity to gain hands-on experience in incident and request management, basic infrastructure support, equipment configuration and maintenance, while collaborating with different internal teams and participating in technology improvement initiatives focused on user experience.

Responsibilities

- Manage service requests and incidents through support management tools, including troubleshooting, follow-up, and first-level issue resolution.
- Provide remote and on-site support for devices, applications, connectivity, and productivity tools such as Microsoft 365.
- Install, configure, and perform basic maintenance on technology equipment and peripherals.
- Escalate incidents when required, ensuring compliance with established response and resolution times.
- Maintain updated technical documentation, inventories, and technology asset records.




- Support technology deployments and internal initiatives related to infrastructure and technical support.

Job Requirements • Technical degree or studies in Systems, Information Technology, Telecommunications, or related fields.

- No technical job experience required, only studies.
- Basic to intermediate knowledge of Windows, Microsoft 365, networking, remote connectivity, and hardware support.
- Familiarity with support management tools and best practices for handling technology incidents and requests.
- Ability to manage multiple requests, prioritize tasks, and collaborate across teams.
- Strong communication, organization, and customer service skills.

Preferred Qualifications

- Basic knowledge or certification in technology service management best practices.
- Experience with deployment and device configuration tools.
- Familiarity with inventory management and technology asset administration.

Agreements Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed,



is the absolute key to our success.

Patrick Winter, Founder.

Application Procedure Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a integral economy.

Company description SoftwareOne and Crayon have come together to form a general, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people.

We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

📌 Analista Junior de Mesa de Ayuda y Soporte en Sitio (Ciudad de México)
🏢 Softwareone
📍 Ciudad de México