Epic Application Associate Analyst.

Position Overview: As an Epic Application Associate Analyst, you will work on software design and configuration, upgrades and improvement for lab operations. As a primary support contact for application end-users, the Epic Application Associate Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them. The analyst will guide workflow design, building and testing the system, and analyzing other technical issues associated with the lab operation and business software.

Essential Duties: include but are not limited to the following:

Identifying and implementing requested changes to the system

Guide workflow design, building and testing the system, and analyzing other technical issues

Serving as a liaison between organizational needs and the software vendor’s implementation staff.

Maintaining regular communication with the vendor, including participating in weekly project team meetings

Working with vendor representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline

Developing an understanding of operational needs to set the direction for the organization's workflows

Participating in training and working with end users

Troubleshooting problems and questions

Provide end-user support for issues entered in to issue tracking systems

Reviewing the status of projects and issues with project leadership

Ability to work normal work within business hours, as well as on call, with potential for nights and weekends

Holding regularly scheduled communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, and upcoming milestones

Support and comply with the company’s Quality Management System policies and procedures

Regular and reliable attendance





Any soft skills which are required to perform the job e.g. excellent communication, teamwork, etc.

Minimum

Qualifications

Bachelor’s degree in business administration or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree

Possession of or ability to obtain relevant Epic software application(s) certification within 6 months of hire

Demonstrated flexibility with respect to changing end-user business needs.

Able to work within a cross functional team.

Strong problem-solving skills.

Ability and willingness to take ownership of work activities and ensure that they done in a timely, accurate and efficient manner.

Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.

Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.

The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

Ability and willingness to learn new software application.

Ability to use computers daily in an interactive manner for extended periods of time and up to 8 hours per day.

Ability to operate telephone system and computer keyboard and printer

Authorization to work in the United States without sponsorship

Demonstrated ability to perform the Essential Duties of the position with or without accommodation Nice to Have Qualifications:





Previous experience configuring or using Epic EHR system(s) applications

Relevant Coursework/Certifications: Courses or certifications in healthcare IT, medical terminology, healthcare billing and coding, or health informatics.

Internships or Prior Work in Healthcare IT: Any previous internships or work in healthcare IT, particularly in roles related to Epic or revenue cycle management, is beneficial.

Understanding of Healthcare Billing and Coding: Familiarity with CPT (Current Procedural Terminology), ICD-10 (International Classification of Diseases), and HCPCS (Healthcare Common Procedure Coding System) codes.

Basic Knowledge of the Revenue Cycle: Understanding how the revenue cycle works, from charge capture to claims submission and reimbursement, is valuable. This includes knowing about billing codes, modifiers, claims submission, and payment posting.

Experience with Billing Systems: Familiarity with other healthcare billing systems

Medical Terminology: Strong understanding of medical terminology, especially related to procedures, diagnoses, and billing codes.

Regulatory Knowledge: Familiarity with the regulations that govern healthcare billing, such as HIPAA (Health Insurance Portability and Accountability Act), CMS (Centers for Medicare & Medicaid Services) billing rules, and payer-specific requirements.

Knowledge of Insurance and Payer Systems: Basic understanding of insurance plans, billing rules, and payer requirements. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law.

Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

📌 Application Analyst (Tijuana)
🏢 ITJ
📍 Tijuana