HCL Technologies Limited is seeking a Service Desk Analyst to provide first-line support for Windows environments and end users in Mexico. The role covers English and Brazilian Portuguese language support, handling hardware, software, and network issues by phone, and coordinating with cross-functional teams.
Responsibilities include incident routing, access management, and proactive collaboration with peers to improve service delivery and training opportunities.
📌 Bilingual Windows Help Desk Analyst (English/Portuguese) (Lagos de Moreno)
🏢 HCL Technologies
📍 Lagos de Moreno
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