- As part of the Leadership Team, provides supervisory support by monitor performance and ensure alignment with other regional leaders.

- Provides coaching and training for individual staff to ensure consistent service delivery levels are maintained.

- Acts as the primary resources for policy, process-related and non-technical questions.

- Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.

- Maintains service levels and enhances quality by conducting quality reviews and service observations.

- Receives escalation handoffs and responds to tasks/ jobs requiring prioritization, actively pursuing timely resolution in order to maintain and enhance the customers experience with UL.

- When necessary, works directly with internal stakeholders to execute complex tasks and resolve issue, if any.

- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

- Performs other duties as directed.

📌 Document Control Leader (Polanco I Sección)
🏢 UL Solutions External
📍 Polanco I Sección