As part of the Leadership Team, provides supervisory support by monitor performance and ensure alignment with other regional leaders.

Provides coaching and training for individual staff to ensure consistent service delivery levels are maintained.

Acts as the primary resources for policy, process-related and non-technical questions.

Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.

Maintains service levels and enhances quality by conducting quality reviews and service observations.

Receives escalation handoffs and responds to tasks/ jobs requiring prioritization, actively pursuing timely resolution in order to maintain and enhance the customers experience with UL.

When necessary, works directly with internal stakeholders to execute complex tasks and resolve issue, if any.





Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

- Performs other duties as directed. A general leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings,

that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

📌 Document Control Leader (Ciudad de México)
🏢 UL Solutions
📍 Ciudad de México