Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About The Role We are looking for a Product Owner to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.

Key Responsibilities Coordinate efforts across business, IT, vendors, and external partners

Manage relationships with technology vendors, including AI solution providers

Drive project execution, tracking milestones, dependencies, and deliverables

Support integrations between internal systems and third-party platforms

Partner with stakeholders to implement innovative Contact Center solutions

Provide visibility and communication across multiple initiatives Qualifications 3+ years of experience as a Product Owner or similar role

Strong experience managing technology vendors and external partners

Experience working cross-functionally with business and IT teams

Exposure to AI technologies or AI-enabled solutions

Excellent organizational, communication, and stakeholder management skills

Experience supporting software, platform,



or technology implementations Preferred Qualifications Contact Center or Customer Experience environment experience

Experience with AI vendors and emerging technologies

Platform integration experience

Exposure to Amazon, Google, or similar technology ecosystems Ideal Candidate A highly organized Product Owner with a proven track record of managing vendors, driving technology initiatives, and coordinating across multiple stakeholders. The adecuado candidate is comfortable working in a fast-paced environment, has experience implementing new solutions, and brings a strong interest in AI and digital transformation.

What Will Make You Stand Out

Experience leading AI-related projects or implementations

Strong examples of vendor management and technology integrations

Contact Center or Customer Experience technology experience Requirements Other Critical Skills Agile/Scrum Product Ownership Backlog Prioritization & User Story Writing Change Management Stakeholder Management - AI/ML Product Strategy Contact Center Operations Knowledge Cross-Functional Collaboration Data-Driven Decision Making Software / Tool Skills SharePoint Microsoft Copilot Studio Power BI Contact Center Platforms GenAI/LLM Platforms Office Suite Benefits Competitive compensation and benefits package:



Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development and training opportunities

Flexible work arrangements (remote and/or office-based)

Dynamic and inclusive work culture within a globally renowned group

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development Note: Benefits differ based on employee level. By applying for this position, candidates acknowledge and agree that: Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies

Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated

Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise Failure to comply with these conditions may impact the hiring decision or employment continuation.

📌 FBS - Product Owner l (México)
🏢 Capgemini
📍 México