**Location** Zapopan, Jalisco, Mexico
**Job ID** R-******
**Date posted** 05/06/2025
**AI Support Engineer**:
**Location: Hybrid (3 days on-site in Guadalajara, MX; 2 days remote)***:
**About AstraZeneca**:
AstraZeneca is a global, science-led biopharmaceutical company focused on the discovery, development and commercialisation of life-changing medicines.
Our Enterprise AI team delivers the AI app store, reusable AI models and ready-to-use ML platforms that power everything from early-stage drug discovery to patient-safety systems.
**Why this role?
**:
You'll be the first line of support for the AI services that thousands of scientists and engineers rely on every day.
Your work will keep critical machine-learning workloads running smoothly—ultimately accelerating the delivery of new medicines to patients worldwide.
**What you'll do**:
- Troubleshoot and resolve issues spanning development, staging and production environments in AWS.
- Collaborate daily with Data Scientists, ML Engineers and DevOps teams to triage problems, identify root causes and implement fixes.
- Monitor platform health using Kibana, Grafana and Prometheus; automate alerting and runbooks where possible.
- Contribute to infrastructure-as-code (Terraform, CloudFormation or similar) to keep environments reproducible and compliant.
- Work within security and data-privacy guardrails, partnering closely with Cyber-Security, Compliance and GxP teams.
- Continuously improve support processes, documentation and tooling in an Agile, "production-first" culture.
**Required qualifications**:
- BSc / MSc or equivalent experience in Computer Science, Engineering or related field.




- 5-7 years of hands-on experience with Kubernetes-based stacks (Kubeflow, ArgoCD, container orchestration).
- 5+ years developing production software in Python (other languages welcome).
- Proven track record delivering ML / data-science workloads at scale on AWS using infrastructure-as-code.
- Familiarity with DevOps automation pipelines (GitHub Actions, GitLab CI, Jenkins, etc.).
- Experience in a formal support environment (ITIL or similar) and working in Agile teams.
- Excellent communicator who can translate complex technical issues for diverse audiences.
**Nice-to-have**:
- Retrieval-Augmented Generation (RAG) or other GenAI implementation experience.
- Natural-Language Processing (NLP) background.
- Exposure to Dataiku or similar data-science platforms.
- Prior work on GxP-regulated or life-science systems.
**How we work**:
We believe face-to-face collaboration fuels innovation, so we meet in the office at least three days per week and offer versátil remote work for the other two.
Expect a fast paced, encouraging environment with clear impact—your solutions keep life-saving AI systems online.
**What's in it for you?
**:
- A chance to craft enterprise-scale AI platforms that touch every stage of drug development.
- Support from a diverse, multidisciplinary team of ML, software and platform engineers.
- Competitive salary, bonus and benefits package.
- Continuous learning budget, internal tech communities and dedicated career-growth pathways.
**Ready to apply?
**:
Click "Apply" and submit your CV.
If your profile aligns, our recruitment team will contact you to discuss next steps.
Join us and help turn ground breaking AI into life-changing medicines.

📌 Ai Support Engineer Zapopan, Jalisco, Mexico
🏢 Astrazeneca
📍 Zapopan