We are seeking someone with 0-2 years of experience possessing the following qualifications:
- **Technical Background**:Bachelor's degree in computer science, information technology, or related field preferred.
Relevant experience with any bachelor's degree is also considered.
- **Communication Skills**:Exceptional written and verbal communication skills.
Ability to convey technical information clearly and concisely to both technical and non-technical customers.
- **Learning and Certification**:Cloud Associate/Foundations/Professional Certification(s) from any cloud provider highly recommended.
- **Technical Support & Troubleshooting**:Provide timely and accurate technical assistance to customers using our cloud services.
Investigate and diagnose technical issues,



collaborating with cross-functional teams to identify solutions.
- **Customer Engagement & Relationship Building**:Foster positive customer relationships by delivering exceptional support and understanding their needs.
- **Knowledge Management & Documentation**:Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- **Continuous Learning & Analytical Skills**:Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- **Proactive Support**:Anticipate potential issues and provide proactive support to prevent disruptions.

📌 Technical Analyst 2-Support (Zapopan)
🏢 Oracle
📍 Zapopan