**Descripción de la empresa** About Avery Dennison**
**Descripción del empleo**
The Sr, Quality Engineer primarily serves as the customer's point of contact for material-related quality complaints out of Mexico and the Americas, and works to ensure issues encountered by customers are resolved.
Material-related quality problems can occur anywhere within the product's supply chain, from supplier through to end-users.
Additional complaints will be assigned to this position out of North America.
The engineer establishes the problem statement for each complaint and works to solve the problem:
- Follow standard work processes to discern whether or not the issue results from Avery Dennison's processes or is a processing issue at the Customer.
- Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
- Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.
- Interacts as needed with Sales, Technical Team, Analytical Lab, R&D;, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.
- Is responsible for the claim handling process from evaluation to credit generation.
Claims process includes giving customers' traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.
- Ensures that we are responsive to customer needs through timely processing of complaints.
Uses a positive attitude when responding to customer complaints.
- Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.
- Acts as a customer advocate,



providing valuable feedback to the organization on customer satisfaction.
- Serves as a neutral party between customer and organization in claim investigation.
- Pulls, analyzes, and summarizes quality performance data for the customer.
- Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.
- Collects material samples for site investigation and divisional A3 support.
- Provides training when needed to both team members and external personnel.
**Requisitos**
- Bachelor's Degree in engineering or science required.
- Bilingual - Fluent in English and Spanish (oral and written), required.
- Ability to lead problem solving process is required.
- Minimum 3 years of manufacturing experience is required.
- Ability to handle multiple tasks - the role requires that you will be working on 20+ claims at the same time
- Strong analytical skills
- Attention to detail & organizational skills
- High degree of accuracy, time-management and priority setting skills
- Collaborator.
Work well with peers and people at all levels of an organization, both internally and externally.
- Strong customer service skills - written, verbal and telephone communication skills
- Reliable and Dependable.
One who can be there when needed and deliver consistent results.
- Adhesive and Silicone Coating & Label Printing process knowledge preferred.
- Availability to travel locally 25% of the time (local travel within Mexico to various AD and Customer sites)
- Availability to travel to the USA for training at the beginning of the contract (60 days) and then one week every quarter
**Información adicional**
All your information will be kept confidential according to EEO guidelines.
**We offer**:
- Attractive salary package
- Workplace & work hours flexibility
- Structured learning and development / Mentoring program
- International environment
- A growing team with good spirit!

📌 Sr.Customer Quality Engineer (Santiago de Querétaro)
🏢 Avery Dennison
📍 Santiago de Querétaro