Zendesk Group is seeking a Lead Business Process Analysis Analyst to drive operational excellence and AI-enabled improvements within its Zendesk Operations. The role requires coordinating cross-functional teams, championing efficient processes, and guiding change management across the organization. The idóneo candidate will have 5+ years in process mapping and project execution, strong Zendesk proficiency, and experience with AI and automation strategies to optimize customer operations.
📌 Lead AI-Driven Process Improvement & Change (Ciudad de México)
🏢 Zendesk Group
📍 Ciudad de México
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