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As a Collections Analyst within our General Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding solutions on how to improve HP and customer interlock and accelerate cash flow.
**What will your day consist of?
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- Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding solutions to improving payments and accelerating cash-flow
- Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
- Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
- Conducting critical calls with different Order Management groups, to review the status of the disputes, negotiate and agree on resolution timelines




- Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
- Following up with Customers' Requestors (POs' creators) to obtain a faster resolution on different cases.
- Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate financial decisions
- Escalating up to Director and VP level the cases without a clear resolution path
- Leading and/or participating in business enhancement projects across countries/ regions.
**Join us if you have**:
- Bachelor's or master's degree in Finance, Administration, business, economics, or similar
- ** Advanced** English language skills, knowledge of additional languages will be a plus
- 2-4 years of experience in collection, customer service, accounts payable or receivable
- Understanding of collection strategies and financial concepts.
- Good communication, negotiation, and conflict resolution skills.
- Ability to build relationships across teams and cultures
- Understanding of Quote to Cash process.
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📌 Direct Collections Analyst Evergreen (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque