What are you going to do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it?

Order

Processing - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc) Backorder monitoring and order management - Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.

- Calls management - Maintenance of planned shipping days (delays, customer requests, etc) - Handle customer order cancellations (DOA) - Monitor call-off orders Enquiry handling - Handle customer questions on deliveries, delays, problems, etc.




- Follow-up on pending basic quotes - Coordinate approach with Inside/outside sales representative Customer care - Handle customer questions effectively and in a service-oriented manner - Follow up on actions requested in sales representatives call reports - Inform customers about changed delivery times and equivalent products Filing & miscellaneous - Case management in Salesforce - Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details What are we looking for?
- Fluent in English (conversational) - Customer-oriented experience with a focus on details.
- PC skills – MS office - Communication and interpersonal skills - Problem-solving - SAP (desirable)

📌 Sr CSR Industrial Refrigeration (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García