The Role:
As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
Key Responsibilities:
Ability to take Technical/Functional leadership in one specific product or area of business processes.
Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
Drive the communication with the customer to ensure the customer has confidence on problem resolution
Define and understand the customer issue by creating adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
Collaborate with cross-group peers both proactively and reactively.
Produce quality documentation.
Required/Minimum Skills/Qualifications:
Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
Engineering or master's degree in computer science/information technology (IT) or equivalent
Relevant product Certifications from Microsoft
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Should be willing/versátil to work in shifts and weekends.
Experience & Expertise in one of these areas is Mandatory




MS Dynamics 365 – F&O; – Technical Engineer/Consultant
Good knowledge in Dynamics 365 F&O; Functionality Overview
Good knowledge in Azure cloud services, LCS and SQL Queries
Good Development Skills (X++, .NET)
Strong experience in Customization and Configuration
Strong knowledge Data Migration and Power Platform Integration
Good experience with Security and Role-based Access Control
MS Dynamics 365 – F&O; – Finance Functional Engineer/Consultant
Hands on experience with Finance Modules & Configuration and Customization
Strong knowledge in Localizations, Compliance and Regulatory Standards
Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable
Good Knowledge in Budgeting, Forecasting & Fixed Asset Management
MS Dynamics 365 – SCM Functional Engineer/Consultant
Strong knowledge in Supply Chain Business Processes
Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
Good in SQL Queries
MS Dynamics 365 – CE – Functional Engineer/Consultant
Strong experience of Business process in Sales, Marketing , Customer Service, Field Service and Project Operations
Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration
Azure infra, Windows Admin knowledge will be a Plus
Good in SQL Queries

📌 Microsoft Dynamics Product Support Engineer (México)
🏢 Nir-yu
📍 México