## Technical Support Specialist IIApplylocations: Hybrid - Mexico City, Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: R003282TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers.

Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart,



innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.We are seeking a bright and energetic Technical Support Specialist II to join our team. This is an exceptional opportunity for recent graduates looking to kick-start their career in the tech industry and make a significant impact in a dynamic, fast-growing company.

As the primary technical contact, you'll gain hands-on experience managing Tier 1 support tickets and escalations for our strategic enterprise clients. This is a hybrid position, working from our offices in the Reforma area of Mexico City, Mexico, 2 times a week. What You’ll Be Doing: Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chat Exceed customer expectations by providing timely responses and creating a positive experience* Get hands-on experience by owning support escalations & bugs - troubleshooting, gathering fact

📌 Technical Support Specialist II (Ciudad de México)
🏢 TigerConnect
📍 Ciudad de México