Customer Service Representative (Export Operations)

Monterrey, Nuevo Leon, Mexico •

Job Description

Posted Thursday, July 2, 2026 at 5:00 AM

Who we are

For over 70 years Buckland has been working to help companies across the world experience integral trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for a Customer Service Representative (Export Operations)

What you’ll be doing

This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What we can offer you

- Competitive salary and benefits package
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization

You will be responsible for

- Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods,



following up on shipment status, and identifying opportunities to meet their demands
- Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
- Liaison between intercompany departments with regards to potential client set up and/or inquires.
- Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
- Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
- Good written and verbal communication skills.
- Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
- Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
- Driven by results working in a fast paced environment.
- Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
- Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What we need from you

- High School Diploma or equivalent.
- Minimum 2 years in custom brokerage or logistics experience.
- Intermediate MS Office knowledge.
- High level of organization, time management and attention to detail.

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📌 Customer Service Representative (Export Operations) (Monterrey)
🏢 Buckland
📍 Monterrey