**Company Description**
**Job Description** Responsibilities**:
- Take new cases and follow up on all active cases
- Case documentation
- Ensure escalated cases are getting traction
- Check mailbox to ensure that:
- Previous cases are not reopen/ reopen if needed
- Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
- Attend workshops and Q&A; sessions if needed
- Participate in Pilots
- Update all trackers requested by the Team Leads
**Qualifications** Requirements**:
- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
- Experience on Exchange Online
- Experience on SharePoint Online
- Managing and troubleshooting Skype for Business Online, Teams and OneDrive
- Experience with DirectSyn (AD Connect) setup and configuration
- Experience with DNS and how to set up
- Knowledge on ADFS
- Basic knowledge on PowerShell(basic commands/scripting)
- Ability to deploy apps on to Microsoft 365 environment
- Ability to build competency in the team to deliver customer requirements
- A high level of French fluency and professionalism




**Device Specifications**:
- Computer that is not joined to another company's domain, neither managed by any remote management - inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
- No 3rd-party antivirus software installed
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology
**Additional Information**
- All your information will be kept confidential according to EEO guidelines.
**Why Choose Us?
**
- We value diligence and teamwork
- Be a part of innovation and customer satisfaction to various large organizations

📌 #42Administrator - Spanish Speaking (Xico)
🏢 Upwork
📍 Xico