As the Online Payment Fraud Prevention Manager, you will play a pivotal role in safeguarding our company's products & services (P&S;), financial transactions, data and ensuring the security of our customers. You will be responsible for managing and developing a team of fraud prevention specialists, implementing strategies to detect and prevent fraudulent activities, and resolving complex fraud-related inquiries and issues. The adecuado candidate is a strategic thinker unafraid to get hands dirty, with a very practical and result-driven approach, with excellent leadership abilities and a passion for delivering exceptional security and protection for online payments, while contributing to maximize profit and customer acquisition.
Responsibilities
Fraud Prevention Strategy:
Develop and implement fraud prevention strategies, policies, and procedures to optimize efficiency and effectiveness at all stages of the customer's lifecycle.
Enhance the security of online transactions and build customer trust.
Analyze fraud patterns and data to identify areas for improvement and implement solutions to enhance fraud prevention.
Stay updated on industry best practices and trends in fraud prevention to continuously improve security measures.
Ensure the ratio of chargebacks is healthy with the respective networks, dispute resolution and strategies to improve them without sacrificing the experience for the customers.
Operational Oversight:
Monitor and manage fraud detection workflows to ensure efficient handling of suspicious activities and resolution of fraud cases.
Establish and maintain service level agreements (SLAs) for revision of payment orders and resolution along with customer support.
Propose, implement, and utilize fraud detection tools and systems to streamline processes.
Leverage technology and tools to enhance productivity and improve fraud prevention measures.
Ensure compliance with relevant regulations and standards, including but not limited to payment industry, data privacy, and financial security laws.




Ability to plan, execute, and supervise projects related to fraud prevention
Issue Resolution and Escalation:
Handle escalated fraud inquiries and cases, demonstrating professionalism and thoroughness in resolving issues.
Maintain an orderly workflow according to priorities.
Collaborate with cross-functional teams, including product development and customer support, to address complex fraud issues and ensure timely resolution.
Implement strategies to proactively prevent recurring fraud issues and minimize financial losses.
Performance Reporting and Analysis:
Generate regular reports on fraud prevention metrics, such as detection rates, resolution times, and financial impact.
Analyze data trends to identify areas of improvement and make data-driven recommendations for enhancing fraud prevention operations.
Stay informed about developments in the online payment industry and apply best practices to areas of improvement.
Present findings and insights to senior management to inform decision-making and strategic planning
Requirements
Proven experience in a senior fraud prevention in online payments or risk management role in the Money Transfer Industry.
Experience in designing, developing and implementing fraud prevention strategies.
Excellent knowledge of fraud detection methods and techniques.
Native or proficient in English, Spanish is highly desirable.
Working knowledge of fraud detection software, databases, and tools.
Awareness of industry's latest technology trends and applications related to online payment security in the USA market.
Ability to think strategically and to lead.
Advanced troubleshooting and multi-tasking skills.
Strong orientation towards fraud prevention and security.
Strategic thinker with the ability to develop and execute fraud prevention strategies.
Analytical mindset with the ability to interpret data and generate actionable insights.
BS degree in Computer Science, Accounting, Actuary, Analytics, Business Administration, Finance, or a related field.
CFE, or similar certifications are highly desirable

📌 Online Payment Fraud Prevention Manager (México)
🏢 Axented
📍 México