Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since ****, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.
Our Benefits
Full paid during training
Nine days of Paid Time Off (PTO) in addition to regular vacations
Fully reported wages to IMSS and Infonavit
Weekly food vouchers of $316 MXN
Weekly Payment
Life and burial insurance
Parking On-site
Wellness Center On-site
Exclusive coffee shop on-site
Special discounts at establishments
Employee Referral Program
Monthly activities and celebrations
This role
is responsible for
guiding the caller to the
appropriate party
based on their need and the relevant policy or claim and performing basic clerical duties
Key Responsibilities:
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic
correspondence.
Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to




comply with
quality and process standards
Follows established guidelines specific to each claim report or inquiry to include clear and
accurate
documentation
Assist
customers with scheduling auto and/or property inspections, and a rental car as needed
Remain
empathetic, and
engaged during customer
interactions.
Uses online resources, system-generated prompts, and claims knowledge to
assist
customers, and set expectations for the next steps to resolve their claim
Preferred Qualifications:
Education and Experience
High School Diploma
/
GED
or equivalent experience
Call Center experience (Preferred)
Insurance industry knowledge (Preferred)
Functional Skills
Ability to empathize with the
customer.
Performs routine tasks of basic complexity under general
supervision.
Computer Skills
Good organization skills with
timely
follow-up skills
Good oral and written communication skills
Fully Bilingual (English/Spanish)
For this position,
we offer up to
$ 2
4
,000 MXN. monthly before taxes.
Star
t
date:
March 13th
Last day to apply:
February 27th
Apply today and be part of our team!
Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at
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📌 Claims Reporting Representative (Baja California)
🏢 Allstate
📍 Baja California